Online Services

1. Is there a cost to enroll in Online Services?
No, there is no additional cost for your practice to enroll in and use Online Services.

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2. What equipment and technology do I need to use Online Services?
You do not need additional equipment. Just ensure your computer has the following software or settings:

• Windows 2000^® or XP^®
• Internet Explorer^® 6.0 Service Pack 2
• Cookies enabled
• JavaScript enabled
• Screen resolution set to at least 800 x 600
• Adobe^® Reader^® 5.0 or higher
• Broadband Internet connection (recommended)

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3. What information do I need to enroll in Online Services?
To enroll in Online Services, you will need the following information:

• Your Doctor ID (which is located on your loan contracts or by calling 1-877-559-5050)
• Your unique Online Access Code
• Your contact information and some basic security information

If you do not have an Online Access Code, please call 1-877-559-5050 to obtain one.

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4. Can each member of my staff use Online Services?
Yes, you can enroll as many users as you like in Online Services. You should set up a unique user name for each member of your staff that will be using Online Services.

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5. Is Online Services available after hours?
Yes, Online Services is designed to be available to you 24 hours a day, 7 days a week.

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6. If I use Online Services, will I be able to submit applications by phone or fax?
Yes, once you enroll in Online Services, you may continue to submit phone and fax applications whenever it suits you and your patients.

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7. Can my patients access Online Services?
No, Online Services is designed for Capital One Healthcare Finance providers only. Your patients will not have access to the system nor should they use your Online Services account.

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8. Where do I go if I need help using Online Services?
Online Services offers (1) an online tutorial and Online User Help, (2) a helpful Reference Guide that you will receive after enrollment, and (3) Customer Support at 1-877-559-5050.

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9. Can I add or delete users after I have enrolled in Online Services?
Yes, users in your account may be added, deleted, deactivated and reactivated at your convenience in the User Administration section of Online Services.

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10. When can I enroll in Online Services?
Online Services is already available for your practice. To get started, simply enroll now.

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